If you see a message on your iPhone, iPad, or iPod touch that says
There is a problem connecting to Netflix. Please try again later. (1012)
It typically means there is some kind of network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.
Test your internet connection
Navigate to netflix.com on your computer or another device separate from the one experiencing the issue. If you are able to navigate here without a network connection error continue on to the next step.
Reset the Netflix app
Quit out of the Netflix app on your device, wait 1 minute and reopen the app. If you are still experiencing Netflix Error 1012 continue to the next step.
Restart your iPhone, iPad, or iPod touch
Press and hold the power button on your device. Once it has fully powered off give the device 1 to 2 minutes to completely reset. Turn your device back on and try to connect to the Netflix service again.
Reinstall the Netflix app
Press and hold on the icon until the menu is displayed to the side of it on the home screen. Select delete app. Once the app icon disappears from your screen navigate to the app store and download it again. Try to connect back to the Netflix service. If this does not fix Netflix Error 1012 move on to the next step.
Restart your home network
Locate your router and modem (often combined into one device that has your wifi password on the outside). Unplug both devices and let them sit for about 1 to 2 minutes without power. Plug them back in and wait for all indicator lights on the device to stop blinking. Try to connect to the Netflix service again.
Try a different network
If you have access to a different network or cellular data, disconnect from your current network and try connecting to Netflix using one of these alternate ways.
What should I do next?
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
Conclusion
Hopefully this article has resolved your issues with Netflix Error 1012 on your client or app and you won’t be experiencing Netflix Error 1012 anymore. If you are looking to improve your smart home check out our other articles!
