If you experience the Netflix error code 108, typically with one of the following messages:
Sorry, we had trouble logging you in. Netflix is currently unavailable. Please check your internet connection, or go to www.netflix.com/support for more information.
Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website.
This typically points to a network connectivity issue that is preventing your device from connecting to the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.
Apple TV 2 or Apple TV 3
Test your internet connection
From the main Apple TV menu, navigate to Settings.
Select General.
Select Network.
Select Test Network.
Select OK.
Select Yes.
Select the download speed you expect from your internet connection.
If the test fails, see Apple’s support site for help troubleshooting your Apple TV’s connection to your home network. If the test is successful,
continue on to the next step.
Restart your Apple TV
Unplug your Apple TV and the TV it’s connected to from the power source for 1 to 2 minutes.
Plug both devices back in.
Turn both devices back on.
Try connecting to Netflix again.
Update the firmware on your Apple TV
Navigate to settings. From the settings page choose the software update option. Allow updates to complete then try connecting to Netflix services again.
Restart your home network
For this step, make sure to leave your Apple TV and all of your home network equipment unplugged for 30 seconds then plug each device back in one by one. Turn off or unplug your Apple TV. Unplug your modem, along with your wireless router, if it’s a separate device, from its power source for 30 seconds. Plug in your modem and wait until all indicator lights are no longer blinking. If your router is separate from your modem, plug it in and wait until all indicator lights are no longer blinking. Turn your Apple TV back on and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting to Netflix over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to a new, closer location to improve signal strength to the device you are trying to use to connect to Netflix. You’ll usually see better reception throughout your home if the router is in a central, elevated location.
Move wireless devices such as cordless phones or microwave ovens away from where your router is located. These devices can cause wireless interference that can create issues when you are trying to connect to your Wi-Fi.
Elevate your router off the floor to around shoulder height or better yet above your head. A router on top of a bookshelf or desk will experience less interference and give you better reception than a router placed behind or under furniture.
Connect your streaming media player directly to your modem
Locate the ethernet port on the back of your Apple TV. Plug the chord into the back of your Apple TV. Connect this cable to the ethernet port on the back of your router.
Restore your default connection settings
If you’ve changed your streaming device to use custom connection settings such as DNS or manual IP, restore your default settings and try Netflix again. Custom connection settings might include:
If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.
If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.
If you need assistance changing these connection settings on your streaming device, please reach out to the device’s manufacturer.
What to do next
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
Apple TV 4 or Apple TV 4K
Check for updates
If your Apple TV isn’t up to date with the most current software updates, it can cause streaming issues. To check for updates on your Apple TV:
From the Apple TV home screen, select Settings.
Select System.
Select Software Updates.
Select Update Software.
If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware. Once you’ve downloaded any available updates (or if there were
no updates available), try Netflix again.
Reinstall the Netflix app
From the Apple TV home screen, highlight the Netflix app.
Press and hold in the center of the touchpad until the Netflix icon starts to shake.
Press the play/pause button to delete the app.
Select Delete again to confirm
Reinstall Netflix from the App Store and try Netflix again.
Restart your Apple TV
Unplug your Apple TV and the TV it’s connected to from the power source for 1 to 2 minutes.
Plug both devices back in.
Turn both devices back on.
Try connecting to Netflix again.
Update the firmware on your Apple TV
Navigate to settings. From the settings page choose the software update option. Allow updates to complete then try connecting to Netflix services again.
Restart your home network
For this step, make sure to leave your Apple TV and all of your home network equipment unplugged for 30 seconds then plug each device back in one by one. Turn off or unplug your Apple TV. Unplug your modem, along with your wireless router, if it’s a separate device, from its power source for 30 seconds. Plug in your modem and wait until all indicator lights are no longer blinking. If your router is separate from your modem, plug it in and wait until all indicator lights are no longer blinking. Turn your Apple TV back on and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting to Netflix over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to a new, closer location to improve signal strength to the device you are trying to use to connect to Netflix. You’ll usually see better reception throughout your home if the router is in a central, elevated location.
Move wireless devices such as cordless phones or microwave ovens away from where your router is located. These devices can cause wireless interference that can create issues when you are trying to connect to your Wi-Fi.
Elevate your router off the floor to around shoulder height or better yet above your head. A router on top of a bookshelf or desk will experience less interference and give you better reception than a router placed behind or under furniture.
Connect your streaming media player directly to your modem
Locate the ethernet port on the back of your Apple TV. Plug the chord into the back of your Apple TV. Connect this cable to the ethernet port on the back of your router.
Restore your default connection settings
If you’ve changed your streaming device to use custom connection settings such as DNS or manual IP, restore your default settings and try Netflix again. Custom connection settings might include:
If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.
If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.
If you need assistance changing these connection settings on your streaming device, please reach out to the device’s manufacturer.
What to do next
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
iPhone, iPad, or iPod touch
Ensure your network supports streaming
If you are on a work, school, hotel, or hospital public Wi-Fi network:
Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
Many public networks may have limited bandwidth.
If you’re connected to a cellular data network or satellite internet:
If possible, try a different network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL.
Try a different internet connection
If possible, connect your mobile device to a different internet access point to rule out any potential home network configuration problems. Some examples:Attempt to connect to a different Wi-Fi network in range of your device.Bring your device to a neighbor’s or friend’s house and attempt to stream.If you have the ability to access a cellular data network on your device, try using it to connect to Netflix. While we generally don’t advise streaming over a data network as a fix, it’s a good way to see if a home network configuration issue is what’s keeping you from streaming reliably.If you’re able to stream using a different internet connection, we recommend checking with whoever set up your home network to resolve any potential issues with the way the network is configured.
Conclusion
Hopefully this article has resolved your issues with Netflix Error 108 on your client or app and you won’t be experiencing Netflix Error 108 anymore. If you are looking to improve your smart home check out our other articles!
