If you are experiencing the error code UI-113, it typically means information stored on your device needs to be refreshed. Locate your device and then follow the troubleshooting steps below to resolve the issue.
Blu-ray Player
Restart your device
Unplug your device from power 30 seconds to 1 minute.
While the device is unplugged, press the power button on the device to discharge it.
If your device does not have one, leave your device unplugged for at least 3 minutes.
Plug your device back in. Turn your device on again. Navigate to Netflix and try again.
Sign out of Netflix
On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don’t see More Info or More Details, continue with the steps below.
Navigate up and select Settings or the Gear icon and continue to Step 2. If you don’t see settings or the gear icon, continue below.
Pull up the deactivation screen by entering the following code using the arrow keys on your device’s remote:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
Select Reset.
If you do not see Reset, select Sign Out or Deactivate.
Once you are signed out, sign back in and try Netflix again.
Visit Netflix.com on a computer
Using a computer on the same network as your device, go to netflix.com/clearcookies.
Select Sign In, then enter your credentials.
If you see the error NSEZ-403, we are currently unable to connect your account to the Netflix service. Please try to stream again in a few minutes or later in the day.
If you do not see NSEZ-403, continue below.
Restart your home network
For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged for 30 seconds then plug each device back in one by one. Turn off or unplug your Blu-ray player. Unplug your modem, along with your wireless router, if it’s a separate device, from its power source for 30 seconds. Plug in your modem and wait until all indicator lights are no longer blinking. If your router is separate from your modem, plug it in and wait until all indicator lights are no longer blinking. Turn your Blu-ray player back on and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting to Netflix over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to a new, closer location to improve signal strength to the device you are trying to use to connect to Netflix. You’ll usually see better reception throughout your home if the router is in a central, elevated location.
Move wireless devices such as cordless phones or microwave ovens away from where your router is located. These devices can cause wireless interference that can create issues when you are trying to connect to your Wi-Fi.
Elevate your router off the floor to around shoulder height or better yet above your head. A router on top of a bookshelf or desk will experience less interference and give you better reception than a router placed behind or under furniture.
Connect your Blu-ray player directly to your modem
Locate the ethernet port on the back of your Blu-ray player. Plug the chord into the back of your Blu-ray player. Connect this cable to the ethernet port on the back of your router.
What to do next
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
PlayStation 3
Restart your PlayStation
Unplug your PlayStation 3 from power for 30 seconds to 1 minute.
While your PlayStation 3 is unplugged, press and hold the power button on the console to discharge it.
Plug your PlayStation 3 back in. Turn your PlayStation 3 on with the power button. Navigate to the Netflix app and try again.
Refresh your Netflix login information
Begin from the PS3 Home Screen.
Press and hold the PS3 button in the middle of the controller, select Quit, then select Yes to navigate to the home screen.
Navigate to the TV/Video Services section and highlight Netflix.
Press X.
Immediately after pressing X, press and hold both Start and Select until you see a message asking “Do you want to reset your Netflix settings and re-register?”
Select Yes.
Enter your email address and password and try Netflix again.
Visit Netflix.com on a computer
Using a computer on the same network as your device, go to netflix.com/clearcookies.
Select Sign In, then enter your credentials.
If you see the error NSEZ-403, we are currently unable to connect your account to the Netflix service. Please try to stream again in a few minutes or later in the day.
If you do not see NSEZ-403, continue below.
Restart your home network
For this step, make sure to leave your PS3 and all of your home network equipment unplugged for 30 seconds then plug each device back in one by one. Turn off or unplug your PS3. Unplug your modem, along with your wireless router, if it’s a separate device, from its power source for 30 seconds. Plug in your modem and wait until all indicator lights are no longer blinking. If your router is separate from your modem, plug it in and wait until all indicator lights are no longer blinking. Turn your PS3 back on and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting to Netflix over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to a new, closer location to improve signal strength to the device you are trying to use to connect to Netflix. You’ll usually see better reception throughout your home if the router is in a central, elevated location.
Move wireless devices such as cordless phones or microwave ovens away from where your router is located. These devices can cause wireless interference that can create issues when you are trying to connect to your Wi-Fi.
Elevate your router off the floor to around shoulder height or better yet above your head. A router on top of a bookshelf or desk will experience less interference and give you better reception than a router placed behind or under furniture.
Connect your console to your modem
Locate the ethernet port on the back of your PS3 player. Plug the chord into the back of your PS3. Connect this cable to the ethernet port on the back of your router.
What to do next
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
PlayStation 4
Restart your PlayStation
Unplug your PlayStation 4 from power for at least 1 minute.
Plug your PlayStation 4 back in.
Turn your PlayStation 4 on with the power button.
Try Netflix again.
Sign out of Netflix
From the Netflix home screen, press circle on the controller.
Select the gear icon.
Select Sign Out.
Select Yes.
Try Netflix again.
Visit Netflix.com on a computer
Using a computer on the same network as your device, go to netflix.com/clearcookies.
Select Sign In, then enter your credentials.
If you see the error NSEZ-403, we are currently unable to connect your account to the Netflix service. Please try to stream again in a few minutes or later in the day.
If you do not see NSEZ-403, continue below.
Restart your home network
For this step, make sure to leave your PS4 and all of your home network equipment unplugged for 30 seconds then plug each device back in one by one. Turn off or unplug your PS4 player. Unplug your modem, along with your wireless router, if it’s a separate device, from its power source for 30 seconds. Plug in your modem and wait until all indicator lights are no longer blinking. If your router is separate from your modem, plug it in and wait until all indicator lights are no longer blinking. Turn your PS4 back on and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting to Netflix over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to a new, closer location to improve signal strength to the device you are trying to use to connect to Netflix. You’ll usually see better reception throughout your home if the router is in a central, elevated location.
Move wireless devices such as cordless phones or microwave ovens away from where your router is located. These devices can cause wireless interference that can create issues when you are trying to connect to your Wi-Fi.
Elevate your router off the floor to around shoulder height or better yet above your head. A router on top of a bookshelf or desk will experience less interference and give you better reception than a router placed behind or under furniture.
Connect your console to your modem
Locate the ethernet port on the back of your PS4. Plug the chord into the back of your PS4. Connect this cable to the ethernet port on the back of your router.
What to do next
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
Roku
Restart your Roku
Unplug your Roku from power for at least 10 seconds.
Plug your Roku back in.
Turn your Roku on by pressing any button on the Roku remote.
Wait 1 full minute.
Try Netflix again.
Sign out of Netflix
Follow the sign out steps for your Roku model to sign out of Netflix. Once you have signed out, sign back in and try Netflix again.
Visit Netflix.com on a computer
Using a computer on the same network as your device, go to netflix.com/clearcookies.
Select Sign In, then enter your credentials.
If you see the error NSEZ-403, we are currently unable to connect your account to the Netflix service. Please try to stream again in a few minutes or later in the day.
If you do not see NSEZ-403, continue below.
Restart your home network
For this step, make sure to leave your Roku and all of your home network equipment unplugged for 30 seconds then plug each device back in one by one. Turn off or unplug your Roku. Unplug your modem, along with your wireless router, if it’s a separate device, from its power source for 30 seconds. Plug in your modem and wait until all indicator lights are no longer blinking. If your router is separate from your modem, plug it in and wait until all indicator lights are no longer blinking. Turn your Roku back on and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting to Netflix over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to a new, closer location to improve signal strength to the device you are trying to use to connect to Netflix. You’ll usually see better reception throughout your home if the router is in a central, elevated location.
Move wireless devices such as cordless phones or microwave ovens away from where your router is located. These devices can cause wireless interference that can create issues when you are trying to connect to your Wi-Fi.
Elevate your router off the floor to around shoulder height or better yet above your head. A router on top of a bookshelf or desk will experience less interference and give you better reception than a router placed behind or under furniture.
Connect your Roku to your modem
Locate the ethernet port on the back of your Roku. Plug the chord into the back of your Roku. Connect this cable to the ethernet port on the back of your router.
What to do next
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
Set-top Box or Streaming Media Player
Restart your device
Unplug your device from power for at least 1 minute.
While the device is unplugged, press the power button on the device to discharge it.
If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.
Plug your device back in.
Turn your device on.
Try Netflix again.
Sign out of Netflix
On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don’t see More Info or More Details, continue with the steps below.
Navigate up and select Settings or the Gear icon and continue to Step 2. If you don’t see settings or the gear icon, continue below.
Pull up the deactivation screen by entering the following code using the arrow keys on your device’s remote:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
Select Reset.
If you do not see Reset, select Sign Out or Deactivate.
Once you are signed out, sign back in and try Netflix again.
Visit Netflix.com on a computer
Using a computer on the same network as your device, go to netflix.com/clearcookies.
Select Sign In, then enter your credentials.
If you see the error NSEZ-403, we are currently unable to connect your account to the Netflix service. Please try to stream again in a few minutes or later in the day.
If you do not see NSEZ-403, continue below.
Restart your home network
For this step, make sure to leave your box and all of your home network equipment unplugged for 30 seconds then plug each device back in one by one. Turn off or unplug your box. Unplug your modem, along with your wireless router, if it’s a separate device, from its power source for 30 seconds. Plug in your modem and wait until all indicator lights are no longer blinking. If your router is separate from your modem, plug it in and wait until all indicator lights are no longer blinking. Turn your box back on and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting to Netflix over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to a new, closer location to improve signal strength to the device you are trying to use to connect to Netflix. You’ll usually see better reception throughout your home if the router is in a central, elevated location.
Move wireless devices such as cordless phones or microwave ovens away from where your router is located. These devices can cause wireless interference that can create issues when you are trying to connect to your Wi-Fi.
Elevate your router off the floor to around shoulder height or better yet above your head. A router on top of a bookshelf or desk will experience less interference and give you better reception than a router placed behind or under furniture.
Connect your Box to your modem
Locate the ethernet port on the back of your box. Plug the chord into the back of your box. Connect this cable to the ethernet port on the back of your router.
What to do next
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
Smart TV
Restart your smart TV
Unplug your TV from power for at least 1 minute.
While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
If you can’t access the power button or your TV doesn’t have one, leave the TV unplugged for at least 3 minutes.
Plug your TV back in.
Turn your TV on.
Try Netflix again.
Sign out of Netflix
On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don’t see More Info or More Details, continue with the steps below.
Navigate up and select Settings or the Gear icon and continue to Step 2. If you don’t see settings or the gear icon, continue below.
Pull up the deactivation screen by entering the following code using the arrow keys on your device’s remote:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
Select Reset.
If you do not see Reset, select Sign Out or Deactivate.
Once you are signed out, sign back in and try Netflix again.
Visit Netflix.com on a computer
Using a computer on the same network as your device, go to netflix.com/clearcookies.
Select Sign In, then enter your credentials.
If you see the error NSEZ-403, we are currently unable to connect your account to the Netflix service. Please try to stream again in a few minutes or later in the day.
If you do not see NSEZ-403, continue below.
Restart your home network
For this step, make sure to leave your Smart TV and all of your home network equipment unplugged for 30 seconds then plug each device back in one by one. Turn off or unplug your Smart TV. Unplug your modem, along with your wireless router, if it’s a separate device, from its power source for 30 seconds. Plug in your modem and wait until all indicator lights are no longer blinking. If your router is separate from your modem, plug it in and wait until all indicator lights are no longer blinking. Turn your Smart TV back on and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting to Netflix over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to a new, closer location to improve signal strength to the device you are trying to use to connect to Netflix. You’ll usually see better reception throughout your home if the router is in a central, elevated location.
Move wireless devices such as cordless phones or microwave ovens away from where your router is located. These devices can cause wireless interference that can create issues when you are trying to connect to your Wi-Fi.
Elevate your router off the floor to around shoulder height or better yet above your head. A router on top of a bookshelf or desk will experience less interference and give you better reception than a router placed behind or under furniture.
Connect your Smart TV to your modem
Locate the ethernet port on the back of your Smart Tv. Plug the chord into the back of your Smart TV. Connect this cable to the ethernet port on the back of your router.
What to do next
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
Xbox 360
Restart your Xbox
Turn off your Xbox.
Unplug the power cord from the back of the console for at least 1 minute.
While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it.
Plug your Xbox back in.
Turn your Xbox on with the power button and try Netflix again.
Sign out of Netflix
While inside the Netflix app, press the red B button on the Xbox 360 controller.
From the on-screen menu, select the gear icon on the right.
Select Sign out.
Select Yes to confirm.
Sign back in and try Netflix again.
If you cannot locate the gear icon:
From within the Netflix app, use the arrows on your remote to enter the following sequence:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Select Sign out, Start Over, Deactivate, or Reset.
Sign back in and try Netflix again.
Visit Netflix.com on a computer
Using a computer on the same network as your device, go to netflix.com/clearcookies.
Select Sign In, then enter your credentials.
If you see the error NSEZ-403, we are currently unable to connect your account to the Netflix service. Please try to stream again in a few minutes or later in the day.
If you do not see NSEZ-403, continue below.
Restart your home network
For this step, make sure to leave your Xbox and all of your home network equipment unplugged for 30 seconds then plug each device back in one by one. Turn off or unplug your Xbox. Unplug your modem, along with your wireless router, if it’s a separate device, from its power source for 30 seconds. Plug in your modem and wait until all indicator lights are no longer blinking. If your router is separate from your modem, plug it in and wait until all indicator lights are no longer blinking. Turn your Xbox back on and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting to Netflix over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to a new, closer location to improve signal strength to the device you are trying to use to connect to Netflix. You’ll usually see better reception throughout your home if the router is in a central, elevated location.
Move wireless devices such as cordless phones or microwave ovens away from where your router is located. These devices can cause wireless interference that can create issues when you are trying to connect to your Wi-Fi.
Elevate your router off the floor to around shoulder height or better yet above your head. A router on top of a bookshelf or desk will experience less interference and give you better reception than a router placed behind or under furniture.
Connect your Xbox to your modem
Locate the ethernet port on the back of your Xbox. Plug the chord into the back of your box. Connect this cable to the ethernet port on the back of your router.
What to do next
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
Xbox One
Restart your Xbox
Turn off your Xbox.
Unplug the power cord from the back of the console for at least 1 minute.
While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it.
Plug your Xbox back in.
Turn your Xbox on with the power button and try Netflix again.
Sign out of Netflix
While inside the Netflix app, locate the Menu Row or press the B button on the controller.
From the on-screen menu, select the gear icon on the right.
Select Sign Out.
Sign back in and try Netflix again.
If you cannot locate the Gear icon:
From within the Netflix app, use the arrows on your remote to enter the following sequence:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Select Sign out, Start Over, Deactivate, or Reset.
Sign back in and try Netflix again.
Visit Netflix.com on a computer
Using a computer on the same network as your device, go to netflix.com/clearcookies.
Select Sign In, then enter your credentials.
If you see the error NSEZ-403, we are currently unable to connect your account to the Netflix service. Please try to stream again in a few minutes or later in the day.
If you do not see NSEZ-403, continue below.
Restart your home network
For this step, make sure to leave your Xbox and all of your home network equipment unplugged for 30 seconds then plug each device back in one by one. Turn off or unplug your Xbox. Unplug your modem, along with your wireless router, if it’s a separate device, from its power source for 30 seconds. Plug in your modem and wait until all indicator lights are no longer blinking. If your router is separate from your modem, plug it in and wait until all indicator lights are no longer blinking. Turn your Xbox back on and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting to Netflix over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to a new, closer location to improve signal strength to the device you are trying to use to connect to Netflix. You’ll usually see better reception throughout your home if the router is in a central, elevated location.
Move wireless devices such as cordless phones or microwave ovens away from where your router is located. These devices can cause wireless interference that can create issues when you are trying to connect to your Wi-Fi.
Elevate your router off the floor to around shoulder height or better yet above your head. A router on top of a bookshelf or desk will experience less interference and give you better reception than a router placed behind or under furniture.
Connect your Xbox to your modem
Locate the ethernet port on the back of your Xbox. Plug the chord into the back of your box. Connect this cable to the ethernet port on the back of your router.
What to do next
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
All other devices
If none of the above solutions work or if your device is not listed, please reach out to Netflix support.
Conclusion
Hopefully this article has resolved your issues with your Netflix client or app and you won’t be experiencing Netflix Error UI-113 anymore. If you are looking to improve your smart home check out our other articles!
